Stitch Fix Customer Service

It's no secret that I enjoy getting the occasional package from Stitch Fix. I love seeing what clothes someone else would pick out for me, and getting to try out new pieces in your home to see how they work with the other items in your closet is pretty awesome. 

Last month I got a stitch from Stitch Fix full of some pieces that I really loved, including this top:

Fast forward a month later and I am really bummed because after wearing this top twice it came out of the wash with a bunch of holes in it :(

But I e-mailed Stitch Fix and a few hours later they sent me a shipping label for the top so I can send it back for a full refund!  I'm still disappointed this top didn't work out because its cute, but isn't that great customer service?! I can't recommend Stitch Fix enough based on their customer service and how easy their service is to use.  

Ebates

Do you like to shop online? Do you like to save money? Then Ebates is something you need to know about.  Ebates is a rebate site, but they make it really easy to get your money back.  Access your favorite online store via Ebates and then make your purchase as normal.  Ebates tracks your purchases (not your credit card info) and then gives you a percentage of your money back!  You can choose to have them send you a check, or deposit your money right to your paypal account every quarter.  Plus, when you sign up you get a $10 gift card!  (I just spent mine at Target!)

The only trick is that once you enter a site through Ebates, you can't leave.  If you do it will stop tracking you and you won't get your money back.  If this happens to you there really isn't anything you can do about it which is a bummer.  You can see that I've got a lot of Ebates shopping trips where I didn't get any cash back (the checkmark means you got money back).  I clicked off the tab and didn't realize it stopped working... don't let that happen to you!

The best way to make sure you're going to get your money back is to install the Ebates tool bar.  Whenever you visit a site that is eligible for cash back Ebates pops up at the top of your screen and reminds you. If you click off the site it will remind you again.  Once you have this installed you don't even have to go to the Ebates site, unless you want to!

I haven't been using Ebates very long, but I've gotten about $15 back so far (counting that $10 gift card).  It's not much but it's free money- you just have to click a button before your shop.  Totally worth it!

Let me know in the comments if you have questions about Ebates. 

Have you used Ebates?  Do you love it?

First time shopping on Hautelook

I've been hearing a lot of my favorite Youtubers talk about Hautelook lately so I decided to check it out.  It's a deal site associated with Nordstrom that sells designer clothes and cosmetics at really deep discounts. They have events which last a couple of days featuring different brands and they have new events starting every day.  I though to myself, "OK.. so it's like Zulily for fancy grown ups."  Well.. I was right and I was wrong.

The major difference between Hautelook and Zulily is the sense of urgency Hautelook creates while you're shopping.  As soon as you put an item in your cart you're on the clock.  You have 15 minutes to start the checkout process or you can loose the item to another shopper.  Talk about stress! You can check your remaining time on each item but clicking on your cart and looking for the little pink countdown.

If someone else has the item you want in their cart it will say "On Hold," until they purchase it or their time runs out.  There was one item I really wanted that was "On Hold" so I kept clicking refresh over and over hoping to snag it.  When it because available again (yay!) I clicked add to cart and got an error message in my cart (boo!).  I guess I wasn't the only one trying to snag it.  Keep in mine you're probably eyeing the clock on the other stuff in your cart during all this - cue heart palpitations.  

In the end I ended up buying a few items.  I still don't know if its what I really wanted or if it was stuff I grabbed in the fog of war.  I guess we will find out in 2-3 weeks when my eye shadow trios and face tanner arrive.  

OK - I am actually excited about this stuff.  I really don't love the high pressure sales tactics used on Hautelook's site, but I got 3 Lorac products for $21.95 including shipping, and these items normal retail for about $27 each. In the end I saved about 75% on my purchase which is pretty exciting.  Hopefully I enjoy the products!

What do you think about Hautelook? Do you love the pressure? Have you found any amazing deals?

Edit: This arrived today, so two weeks from the day I ordered to the day I received which is a lot better than I expected!